Response times from restoration companies and insurance carriers are typically not as fast when there is a CAT (catastrophe) event such as what we recently experienced in New Jersey. When water damage restoration companies and insurance carriers receive hundreds or even thousands of calls for help, sometimes in just a couple of hours, it becomes challenging to deliver the same type of response time as a "normal" time. As we navigate the challenges of significant property damage in our area, please understand we are doing everything we can to help as many people as we can while maintaining our standards of excellent work and a high level of communication.
The expert sent by the restoration company is available 24/7 to give you the peace of mind you need. You can expect them to be thorough with the evaluation, helping you understand the extent of the damage and how much it would cost to clean and repair the damage done by a CAT.
If you are interested in taking steps to help protect your home and belongings until Mammoth Restoration can respond, our team can give you actionable tips based on your location and the equipment you have on hand to mitigate the damage to your property.
Our IICRC-certified technicians also make a detailed report for the insurance adjusters to facilitate your claim and help you get a quicker resolution. Any underlying causes are determined, and the solution is devised before the insurance company sends someone to your property to review the damage.
We also help your insurance conduct a digital investigation by sending them advanced 3D imagery and a detailed report. In many instances, because of our relationship with the South Jersey insurance industry, this is enough for your insurance company to give us the approval to begin work right away.
Cleaning and repair measures are decided and agreed upon with you in the loop and the restoration process begins. You can expect us to begin work when we first respond. Of course, we explain our plan, in advance to be sure you are aware of the steps we will take in the process.
The process continues with you in the loop, taking your feedback and suggestions into account for a better, more streamlined experience with your restoration contractor and insurance adjuster. You can expect the restoration process to be completed within a few days to several weeks, depending on the extent of the damage. In the case of more extreme damage, the restoration process can take several months. In any case, we will be upfront right from the start so you have a realistic understanding of the timeline to restore your home.
If you need help understanding what your insurance provider and home restoration company can do for you during a CAT, call us at 609.859.5600 or email us, and let us make things are easy as possible for you under these difficult circumstances.